Application Of Six Sigma Tools Essay - 2262 Words

The IT Call Center has a high link to strategic imperatives as shown by its desire to be more competitive and profitable. The company’s goal is to improve IT services for both online and call center support in order to increase customer satisfaction. This project is strategically crucial because data analysis shows a link between high customer satisfaction and new account growth thereby increasing overall profitability. Should the company decrease support costs per call at the call centers and high customer satisfaction help increase new account growth, the firm should see greater revenues of about $3 million and lower expenses, which impacts the overall critical financial metrics (Hallowell, p.6). Since senior management and the project team were able to define a couple key goals that, with improvement, can impact some of the company’s critical measures, the project’s overall link to strategic imperatives is high. Application of Six Sigma Tools The project executed by the firm demonstrates a high application of Six Sigma tools. Before the start of the actual project, senior management used benchmarking to establish the company’s position amongst industry competitors. After establishing that the firm is either below or well below the average of the industry and best-in-class groups, a Black Belt certified employee was tasked with reviewing data and selecting an accomplishable DMAIC project. Continuing with the project, a logical flow of steps and processes was clearlyShow MoreRelatedApplication Of Six Sigma Tools Essay1496 Words   |  6 Pagesshould have optimized their service throughput and the bottom line. Application of Six Sigma Tools The project demonstrates a medium-strength application of Six Sigma tools. The project started with the organization surveying the internal organization to gather VOC information. The Likert scale was applied to identify the levels for the survey. The COPIS chart was used to map the processes of all service steps. A variety of tools to narrow the focus and statistically validate which factors contributeRead MoreApplication Of Six Sigma Tools Essay1603 Words   |  7 Pagesthere are no estimates for possible labor cost savings from the project. The company wants to find out why labor costs are so high, but fails to set specific goals of what they want casual labor to cost. Application of Six Sigma Tools This project demonstrates a high application of Six Sigma tools. The team used a fishbone diagram for cause-and-effect analysis to understand the various factors involved in the relationship between labor and production. They used root cause analysis to identify theRead MoreLean Manufacturing Six Sigma Manufacturing1228 Words   |  5 PagesDISCUSSION Lean manufacturing six sigma Manufacturing: Six sigma and lean system has the same way of approaching but uses different technology to achieve the goal. The both procedure lives up to expectations for to dispense with waste and expand the productivity of the procedure and convey the zero defect items. Recognizable of primary cause of waste is the fundamental distinction between lean and six sigma. lean innovation says that waste originates from undesirable steps in the production processRead MoreSix Sigma Articles Essay1668 Words   |  7 Pagesstandpoint, describe what are the differences between theory/application/focus factors when comparing six sigma, lean and theory of constraints. Please elaborate your answer without writing article sentences, use you own words and demonstrate a comprehensive analysis. Making a comparison with a simple standpoint, the six sigma’s methodology is used to incremental improvement of existing processes, as it is the six sigma main tool, DMAIC. This tool is a strategy based on statistical quality, which givesRead MoreQi Plan Part II : Form Madison Community Hosital1208 Words   |  5 PagesMADISON COMMUNITY HOSITAL (FMCH) Focusing on improving quality service and managing care at Fort Madison Community Hospital is something they are striving to do daily. Managers also have to take in account of looking at information technology and its applications. Using these they find benchmarking and milestones. By discovering the benchmarking it will allow Fort Madison Community Hospital to better manage quality improvement so that it will be for effective daily. QI Methods Improving service in healthcareRead MoreQI Plan Part Two1289 Words   |  6 Pagesimprovement strategies. The managers also have to look at information technology applications and use benchmarking, milestones to help manage quality improvement to have a more effective facility. Quality Improvement Methodologies Health care managers need to improve quality services in health organizations. To improve these quality services they have to use methods that are proven helpful in the QI process. For example, Six Sigma is used to display and measure quality improvement data. It is also usedRead MoreLean Six Sigm An Efficient Approach1234 Words   |  5 PagesIntroduction: Lean Six Sigma is a collection of potent techniques and tools that assists organization in attainment of efficacy and enhanced productivity. This is an efficient approach as it highlights and brings out underlying causes behind poor yield experienced by consumers and therefore then put forward organization towards improvement. The deployment of Lean Six Sigma was initiated first by Motorola and GE in during 1980s. From then, the approach has been successfully implemented in variousRead MoreComparative Analysis: Six Sigma BPR and Kaizen1623 Words   |  6 Pagesï » ¿Comparative analysis of three process methods/movements: Six Sigma, BPR, and Kaizen Introduction In todays competitive marketplace, many businesses attempt to find ways to increase their competitive advantage through strategic analysis. One popular method has been to adopt company-wide process methodologies rather than simply trying to do better in a vague and unsystematic fashion. Six Sigma, Business Process Engineering (BPE), and Kaizen are three initiatives based in philosophies of continuousRead MoreProject Engagement With Companies Strategic Goals Essay1587 Words   |  7 Pagesimplementing Six Sigma is to consider a level of project engagement with companies’ strategic goals. Customer satisfaction is one of the key factors that need to be considered while setting strategic goals. Customer satisfaction determines how successful businesses are performing in comparison to its competitors in the market. Considering the performance of IT Call Center, it can be found that they have perfectly defined and matched their Six Sigma project with their strategic goal. Six Sig ma team hasRead MoreFood And Drink Industries Companies1622 Words   |  7 Pagescriteria since they completed their primary goal which consisted in analyzing the benefits of using E-noses and E-tongues to help companies improve their product performance. Application of Six Sigma Tools One of the most important segments is to use the tools and techniques in a correct and proper way within the Six Sigma application. In the project’s beginning, a Kano model was used to indicate how the â€Å"Soft attributes† such as Tastes as a differentiating factor can influence a company’s performance